SMS consent documentation
DEFRICTION LLC · Lorbo Daily Journal program
This page documents exactly how Lorbo collects, verifies, and honors SMS messaging consent. Every screen, message, and keyword response shown below is a live reproduction of the actual product at lorbo.app. Nothing is mocked or simulated.
1. Program details
| Program name | Lorbo Daily Journal |
| Business entity | DEFRICTION LLC |
| Website | lorbo.app |
| Service description | AI-powered daily journaling. An AI character named Lorbo texts users to chat about their day, then generates narrative journal entries from those conversations. All messages are two-way conversational. No marketing or promotional content is ever sent. |
| Message frequency | Varies; up to 20 messages per day during active conversations |
| Message & data rates | May apply. Contact carrier for details. |
| Support | [email protected] |
2. Consent collection flow
SMS consent is collected during account onboarding at lorbo.app. The flow requires two separate, affirmative actions before any SMS messages are sent: a channel choice and an explicit consent checkbox. Users can complete onboarding and use Lorbo without ever opting in to SMS.
Step 1: Channel choice
The very first question in onboarding asks how the user wants to interact with Lorbo. This is a standalone step — not bundled with any other form fields. Choosing "Web only" skips all SMS consent screens entirely. No account information or phone number has been collected at this point.
ONBOARDING — STEP 1 OF 9
How do you want to chat with Lorbo?
You can always change this later in your account settings.
Lorbo texts you daily at a time you choose. You reply by text.
Chat with Lorbo in your browser whenever you want.
The channel choice screen — the first step of onboarding. Selecting "Web only" bypasses all SMS consent. The user can create a full account without ever seeing an SMS consent checkbox.
Step 2: Explicit SMS consent (shown only if "Text me" was selected)
Users who chose "Text me" immediately see a dedicated SMS setup screen — before entering any profile information or phone number. This screen collects their preferred check-in time and presents an SMS consent checkbox. The checkbox is unchecked by defaultand the "Continue" button is enabled regardless of whether the checkbox is checked. Users can proceed without consenting to SMS — they simply will not receive text messages.
ONBOARDING — STEP 2 OF 9 (SMS PATH ONLY)
Set up your daily texts
Choose when Lorbo should text you each day, and review the messaging terms below.
When should Lorbo text you each day? You can change this later.
Lorbo is an AI-powered journaling companion. You will receive text messages from an AI character — not a human — who will chat with you about your day and help create your personal journal. Messages are sent by DEFRICTION LLC. You may receive up to 20 messages per day depending on your conversation. You can opt out at any time by replying STOP. For help, reply HELP or contact [email protected].
The SMS setup screen, shown immediately after channel choice. Note: the Continue button is active even though the consent checkbox is unchecked. SMS consent is never a condition of account creation.
What the consent checkbox contains
The checkbox disclosure includes every element required by CTIA guidelines:
| Requirement | Present in disclosure |
|---|---|
| Automated messages disclosed | "recurring automated text messages" |
| Message frequency | "Message frequency may vary" + "up to 20 messages per day" |
| Rates disclaimer | "Msg & data rates may apply" |
| STOP instructions | "Reply STOP to cancel at any time" |
| HELP instructions | "Reply HELP for help" |
| Not a condition of purchase | "Consent is not a condition of purchase or signup" |
| Terms of Service link | lorbo.app/legal/terms |
| Privacy Policy link | lorbo.app/legal/privacy |
| Business entity identified | "Messages are sent by DEFRICTION LLC" |
| Checkbox unchecked by default | Yes — requires affirmative action to check |
| Consent not required for service | Yes — Continue button is enabled without checking the box |
3. Opt-in confirmation message
Immediately after account creation, users who opted in to SMS receive a confirmation message. This is the first message sent to the user — it arrives before any conversational check-in.
FIRST SMS SENT AFTER OPT-IN
Sent immediately upon account creation to users who checked the SMS consent box. Includes brand name, program description, STOP/HELP instructions, and rates disclaimer.
4. Keyword handling
All CTIA-required keywords are intercepted at the webhook level before any message reaches conversation processing. Every keyword triggers an immediate, automatic response.
STOP (opt-out)
Recognized keywords: STOP, QUIT, END, REVOKE, OPT-OUT, CANCEL, UNSUBSCRIBE, STOPALL. The user's SMS messaging is immediately paused and no further messages are sent until they opt back in.
STOP KEYWORD RESPONSE
User sends STOP. System immediately pauses SMS delivery and confirms. No further messages are sent.
HELP (support)
Recognized keywords: HELP, INFO.
HELP KEYWORD RESPONSE
User sends HELP. System responds with program name, business entity, support contact, STOP instructions, and rates disclaimer.
START (re-opt-in)
Recognized keywords: START, UNSTOP, SUBSCRIBE.
START KEYWORD RESPONSE
User sends START after previously opting out. System resumes SMS delivery and confirms.
5. Data sharing policy
No mobile information will be sold to or shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Phone numbers are used solely to deliver the Lorbo journaling service. Full details are in our Privacy Policy (Section 10: SMS Messaging).
6. Contact & related policies
| Business entity | DEFRICTION LLC |
| Support email | [email protected] |
| Privacy Policy | lorbo.app/legal/privacy |
| Terms of Service | lorbo.app/legal/terms |